What is the role of case management at HFHS?

The role of case management at HFHS is primarily focused on coordinating patient care and resource use. Case management involves working with patients to assess their needs, develop care plans, and facilitate the necessary services to ensure that patients receive holistic and appropriate care throughout their healthcare journey. This process enhances communication between all parties involved in a patient's care, including healthcare providers, patients, families, and community resources. By ensuring that resources are effectively utilized and that care is well-coordinated, case management helps improve health outcomes for patients and can also contribute to more efficient healthcare delivery within the organization.

In contrast, the other options refer to functions that do not align with the core responsibilities of case management. Handling financial transactions pertains to billing and administrative tasks, managing volunteer schedules focuses on coordinating the efforts of volunteers, and overseeing employee training relates to workforce development. None of these areas encompass the comprehensive role of managing and coordinating patient care effectively.